Tigers is an enterprise solutions company specialising in e-commerce fulfilment, transportation, and supply chain solutions. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect.

As a Customer Service Employee you will work in the young and dynamic CS Team in Ridderkerk. Together with the Team you ensure optimal service to our customer and know how to make the difference. 

In this position you are the first point of contact for our customer. You are able to correctly follow up on all possible problems that arise in the logistics processes and you keep in constant contact with your customer to manage expectations. To do this, you constantly interact with your own department (Customer Service, Transport and Export), the operation, external service providers and the customer. You go:

• Have a lot of customer contact in English both by telephone and e-mail;
• Handling questions and complaints correctly and in a timely manner;
• Analyze problems from the process and provide the customer with efficient solutions;
• Building a good relationship with the customer;
• Ensure correct administration and prepare reports;
• Coordinating the daily logistics operation;
• Analyze KPIs and initiate and implement improvement proposals.

Tigers International Logistics was recently acquired by JAS Forwarding. We are a growing and healthy company. Tigers is a leading global logistics and transportation company specializing in custom supply chain solutions, E-fulfilment and transportation by air, sea and road. Our warehouse is the extended warehouse of the customer. We store products until orders come in from the customer for picking.

Ridderkerk

Apply directly via the button or for more information contact Dorota Krawczuk, by phone: 06 – 85 604 247 (also available via WhatsApp) or by email dorota@24people.nl